SMB IT Services · Columbus, Ohio · Monthly Retainers

The Device Doctors CRITICAL CARE FOR YOUR BUSINESS

Monthly Retainers■No IT Staff Needed■Columbus-Based
Get a Free Audit See Plans
$300
Starting / Mo
30+
Yrs IT Experience
4hr
Response SLA
0
Lock-In Contracts
Full-Stack IT Coverage

What We Handle

One retainer. Everything your business needs to stay online, secure, and running fast. No ticket queues, no offshore call centers — just your local tech team on call.

📞
Helpdesk & Support
Remote and on-site support for your team. Issues diagnosed and resolved same business day. No more "have you tried turning it off and on again" from an overseas call center.
💻
Device Fleet Management
Laptops, desktops, tablets, phones — we handle procurement, setup, updates, and end-of-life disposal. Your team gets hardware that works on day one.
🌐
Network & Infrastructure
WiFi setup, switches, firewalls, and VPNs. We design it right the first time and monitor it ongoing so you’re never caught offline during business hours.
🔒
Cybersecurity
Endpoint protection, email security, staff training, and breach response. SMBs are the #1 ransomware target — we make sure you’re not the next headline.
💾
Data Backup & Recovery
Automated daily backups to offsite and cloud. Full disaster recovery planning so a drive failure or ransomware attack doesn’t take your business down for a week.
📈
Strategic IT Consulting
Quarterly tech reviews, vendor management, budget planning, and roadmap strategy. We think about your IT so you don’t have to. Grow into technology, not away from it.
Flat-Rate Monthly Retainers

Simple Pricing

No surprise invoices. No per-ticket fees. One flat monthly rate covers everything in your tier. Cancel anytime — no lock-in contracts.

Starter
Essentials
$300
/ mo
Up to 5 devices · Perfect for solo operators and micro-teams
  • Remote helpdesk support
  • 5 managed devices (any mix)
  • Monthly system health check
  • Antivirus & patch management
  • Cloud backup setup
  • Email support, next-business-day response
Get Started
★ Most Popular
Pro
$750
/ mo
Up to 15 devices · Ideal for growing teams of 5–20 staff
  • Everything in Essentials
  • 15 managed devices
  • On-site visits (up to 2/mo)
  • Network monitoring & management
  • Priority 4-hour response SLA
  • Quarterly IT strategy review
  • Staff tech onboarding & training
Get Started
Full Coverage
Enterprise
$2k
/ mo
Unlimited devices · For 20+ staff or compliance-sensitive businesses
  • Everything in Pro
  • Unlimited managed devices
  • Dedicated assigned technician
  • Unlimited on-site visits
  • 2-hour critical response SLA
  • Cybersecurity audit & compliance review
  • Vendor management & procurement
  • 24/7 emergency line
Get Started

All plans are month-to-month. No setup fees. Pricing above is base rate — exact quote depends on your environment. Request a free audit to get a firm number.

Why Device Doctors

IT That Works For You

We’re not a managed service company with a call center in another time zone. We’re a Columbus-based tech shop with 30+ years of hands-on IT experience and zero interest in making your problems complicated.

01
Real People, Real Fast
When something breaks, you call us and a human answers. No ticket system, no Level 1 script readers. Your issue gets to someone who can actually fix it in minutes.
02
No Lock-In Contracts
Every plan is month-to-month. We earn your business by being good, not by trapping you in a 3-year agreement. If we’re not delivering, you can walk.
03
Hardware at Cost
Need new laptops or a server? We source and procure hardware at our cost with no markup. You get enterprise pricing without a procurement team.
04
Backed by a Full Shop
If your staff breaks a device, bring it in. The Device Doctors repair shop handles everything from cracked screens to data recovery — included in your retainer rate.
By The Numbers
Avg Ticket Resolution
< 2hr
Retainer Clients Needed
to hit $10k/mo recurring
5–10
IT Experience
30+ Yrs
Avg SMB Downtime Cost
$427/hr
Lock-In Contracts
Zero
Simple Onboarding

How It Works

From first call to fully covered in under a week.

01
Free Audit
We do a no-cost assessment of your current setup — devices, network, security posture, and pain points. Takes about an hour. No obligation, no sales pitch.
02
Custom Plan
We scope a retainer based on what you actually need, not what’s most expensive. You get a firm monthly number with no hidden fees.
03
Onboarding
We deploy monitoring tools, set up backup, lock down security, and document your environment. Your team gets contact info and knows how to reach us.
04
Ongoing Support
From that point on, we’re your IT department. Issues get handled, systems get maintained, and you get monthly reports showing what we’ve been doing.
Get in Touch

Request a Free Audit

Tell us about your business and we’ll schedule a no-cost, no-pressure IT assessment. Most audits take about an hour and uncover at least one thing that needs fixing immediately.

✓ Got it — we’ll reach out within one business day.
Prefer to reach out directly?
Email
smb@thedevicedoctors.net
For retainer inquiries, audits, and contract questions. Typically reply same business day.
Phone
(614) 526-8344
Call or text during business hours. For emergencies, existing retainer clients have a direct line.
Location
Dublin, Ohio
Opening Fall 2026 in the Columbus metro. Serving businesses within a 30-mile radius with on-site support. Remote support available anywhere.
Opening Fall 2026
Columbus, Ohio
Taking retainer clients now — limited spots available at launch
Book Free Audit Main Site